FAQs


Frequently Asked Questions

Q. Do you have any gifting options available (gift receipt and gift message options)?

A. Gift merchandise is shipped with a gift receipt.  Any item returned with a gift receipt will be accepted for exchange or issuance of a Finley Harper gift card, at your option.

 

Q. Do you have any physical stores?

A. We are a web-based retailer only, we do not have any physical locations.

 

Q. How can I request more information regarding a specific piece (Carat weight, metal weight, stone clarity, whether or not a gemstone is natural or created, measurements etc.)?

A. If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email or on the phone. We will do our best to accommodate your request as soon as possible, usually within the same day.

 

Q. Do you ship internationally?

A. Currently, we do not ship outside the United States nor do we accept payment from foreign credit cards. If you are purchasing from FinleyHarper.com overseas we recommend setting up an account with Bongo by visiting http://www.bongous.com. Bongo will provide you with a US-based credit card and address that we can ship to and they will manage all necessary logistics.

 

Q. Do you offer ring sizing or engraving?

A. You can select the finger size on the Product Detail Page. Not all ring sizes are available in all styles.

 

  

Q. Once I register on your site will I be able to view my order history?

A. Once you are registered on our site you will be able to view current orders as well as previous ones.

 

Q. Will I pay sales tax on my order?

A. Currently customers shipping to Utah will pay local sales tax rates of the address the order is being shipped to.

 

Q. Why was my order declined?

A. Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.

 

Q. I did not receive my order confirmation email. Can you resend it to me?

A. An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.

 

Q. I was unsuccessful placing an order on your site. Why has my credit card been charged?

A. If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.

 

Q. How can I request a return authorization (Return Policy & Instructions)?

A. You may request a return authorization through our website. You can also make your request by emailing service@jewelry.com or calling us at 1-844-858-2325.